Terms of service

1. Who we are

MaintenanceCare LLC, operating as MaintenanceCare, based in Elgin, TX. “We” and “us” mean that company; “you” means the person or organisation using this site or engaging us.

2. What this website is

Information about our services and a form to request them. Submitting the form is a request, not a booking, and does not create a contract. Nothing on this site is an offer capable of acceptance.

3. Pricing on this site

Every price shown carries the date it took effect, and we review pricing quarterly. Prices are estimates for typical work in our service area and are not a quotation for your property. The price that binds either of us is the written estimate we send you after we understand the job. We will not start chargeable work before you have that in writing and have accepted it.

Materials are itemised separately from labor. Where a range is shown, photographs usually let us quote a point inside it rather than the range.

4. Licensed trade work

We do not perform work requiring a state trade license. Where your property needs it, we scope the work and coordinate a verified, insured, licensed partner contractor, who contracts with you for their portion and carries their own license, insurance and liability for it. Full detail is on our licensed partners page.

5. Pre-1978 property

Federal Renovation, Repair and Painting rules can require Lead-Safe Certified Firm status for qualifying paint and demolition work in housing built before 1978. We ask for the year built on every request and will not schedule affected work until certification is confirmed. If that means we cannot do a job, we will tell you rather than proceed.

6. Scheduling and access

Scheduled work is booked to a named date. If weather, an emergency at another property, or a supply problem forces a change, we will tell you as early as we can and rebook.

You are responsible for arranging safe, lawful access on the agreed date, including any tenant notice your lease or state law requires. If we cannot get in, we may charge the service call minimum for the trip. We arrange entry through a named contact; we do not accept gate, lockbox or alarm codes by web form or email.

7. Plans

Property Care plans are billed monthly in advance, run month to month, and may be cancelled by either of us with thirty days written notice. Plan visits are scheduled on the visit schedule of the tier. Unused visits do not roll over. Portfolio agreements are negotiated separately and their own terms apply.

8. Cancellation and rescheduling by you

Cancel or move scheduled work at least twenty-four hours ahead at no charge. Inside twenty-four hours, or where we have already travelled, the service call minimum may apply.

9. Payment

Invoices are due on receipt unless the written estimate or your agreement says otherwise. Plan payments are collected monthly in advance. We are not able to take payment through this website.

10. Photographs and records

We photograph our work and keep those photographs as part of the property maintenance record. Reports and photographs we produce for you are yours to use. We may use anonymized images of our own work as examples, with the property unidentifiable, unless you tell us not to.

11. What we do not warrant

Inspection is a visual and functional observation of what is reasonably accessible on the day. It is not a code inspection, an engineering assessment, or a guarantee that nothing hidden exists or will fail. We report what we find and we photograph it; we do not promise to find what cannot be seen.

Repair work is warranted against defects in our workmanship for ninety days. Materials carry their manufacturer’s warranty and nothing more. Work performed by a licensed partner contractor is warranted by that contractor.

12. Liability

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability arising from any job is limited to the amount you paid us for that job, and we are not liable for indirect or consequential loss such as lost rent or lost profit.

13. Governing law

These terms are governed by the laws of the State of Texas, and the courts of Bastrop County, Texas have exclusive jurisdiction.

14. Changes

We may update these terms; the date at the top of the page changes when we do. The version in force when you engage us is the one that applies to that engagement.

15. Contact

(512) 555-0147 · office@maintenancecare.example · Elgin, TX 78621. See also our privacy notice.